Wildfortune Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Wildfortune Casino website, account services, games, promotions, payment facilities and any other services made available through the website. They should be read together with any additional rules, notices, privacy information, game instructions and promotional terms displayed on the relevant page.

By accessing the website or using any service, you agree to be bound by these Terms & Conditions. If you do not agree with them, you must stop using the website. We may also publish additional terms for particular games, payment methods or promotions. If additional terms conflict with these Terms & Conditions, the additional terms will apply to the relevant service to the extent of the conflict.

You must use the website only for lawful purposes and in a way that does not interfere with its operation, security or availability. You must not attempt to gain unauthorised access, introduce malicious software, misuse another person’s account or use automated systems to access or interact with the website unless expressly permitted.

Eligibility

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using real-money gaming services. You are responsible for checking whether online gambling is permitted where you live and for complying with applicable Australian laws and regulations. We may restrict access where we cannot establish that a player is eligible to use the relevant service.

The website is intended for personal use. You must not use an account for commercial purposes, operate an account on behalf of another person, or allow another person to access your account. We may refuse registration, restrict access or close an account where we reasonably believe that these Terms & Conditions have been breached or that use of the service is unlawful.

2. Accounts, verification and security

You may be required to create an account before using some or all services. Information supplied during registration must be accurate, complete and kept up to date. You must promptly correct information that becomes inaccurate. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

Only one personal account is generally permitted unless we expressly agree otherwise. We may identify and manage duplicate, linked or related accounts in accordance with applicable requirements. Any treatment of balances, transactions, rewards or other account activity will be handled under the relevant rules and applicable law.

We may ask you to verify your identity, age, address, payment method or source of funds. Verification may be required before deposits, withdrawals, account changes or continued access can be completed. You must provide documents or information that are genuine, current and readable. Processing may be delayed while checks are carried out.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where an issue results from our failure to meet a legal obligation. Do not share your password or permit another person to use your account. Contact us through the available website channels as soon as possible if you suspect unauthorised access or believe that your account security has been compromised.

• Keep your account details secure and do not reuse them publicly.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not attempt to conceal your identity, location or connection with another account.
• Follow all verification and security instructions provided through the website.

3. Deposits, withdrawals and gaming activity

Deposits must be made using an available payment method and must be authorised by the account holder. You must not deposit funds obtained unlawfully or use the service to move money for another person. Payment providers may apply their own terms, verification processes, fees or transaction limits.

Available balance information is shown through the account interface. A transaction may remain pending while it is being processed, checked or confirmed by a payment provider. We may reverse, decline or place a transaction on hold where this is necessary for security, compliance, technical or legal reasons.

Withdrawals may be subject to account verification, payment checks, minimum or maximum transaction amounts and other requirements displayed at the time of the request. Funds will normally be returned through an approved method and, where appropriate, to the person or account associated with the deposit. We do not guarantee a particular processing time where a payment provider or external institution controls part of the transaction.

You are responsible for checking each wager, game selection and transaction before confirming it. Once a wager has been accepted, it may not be cancelled except where the applicable game rules or law permit cancellation. Game outcomes are determined by the relevant game system and recorded in the website’s systems. Where a technical fault, obvious error or other exceptional event affects a game or transaction, we may take reasonable steps to correct the issue and will act in accordance with applicable law.

Promotions, bonuses and promotional rewards are subject to their own terms. Those terms may include eligibility conditions, expiry periods, contribution rules, wagering requirements, excluded games, maximum values and withdrawal restrictions. You should review the applicable promotional terms before opting in or using a promotional offer. We may withdraw or amend an offer where permitted by its terms or required by law.

Prohibited conduct

Fraud, collusion, manipulation, exploitation of errors, chargeback abuse, use of stolen payment details and any attempt to obtain an unfair advantage are prohibited. We may investigate suspected misconduct and take appropriate action, including restricting an account, voiding affected activity, withholding funds where legally permitted and referring matters to relevant authorities.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are distressed, tired or under the influence of alcohol or other substances.

Tools and support options may be available through the website, including deposit controls, activity information, time reminders, breaks or account exclusion. If gambling is causing concern, use the available controls and seek support from an appropriate Australian gambling help service, health professional or trusted person. We may apply restrictions where required by law, regulation or our responsible gambling procedures.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity checks, payments, security, customer support, responsible gambling measures, legal compliance and service improvement. By using the website, you acknowledge that electronic communications may be used for account and service-related notices.

Intellectual property and website availability

Website content, branding, software, graphics, text and other materials are protected by intellectual property rights. You may use the website for personal, non-commercial purposes only. You must not copy, modify, distribute, reverse engineer, frame or commercially exploit website content without permission.

We aim to keep the website and services available, but access may occasionally be interrupted for maintenance, updates, technical faults, security reasons or events outside our reasonable control. Information displayed on the website may be updated or corrected without notice. Nothing in these Terms & Conditions excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.

Changes, suspension and governing law

We may update these Terms & Conditions from time to time. Changes will take effect when published on the website or from any later date stated in the update. You should review the current version before using the services. Continued use after an update means that you accept the revised terms.

We may suspend, restrict or end access to an account or service where permitted by law, including for security, verification, responsible gambling, payment, technical or compliance reasons. If your account is closed, you must not create or use another account without permission. Any remaining balance will be dealt with in accordance with applicable law and the circumstances of the account closure.

These Terms & Conditions are governed by the laws that apply to the relevant service and player location. If you have a question or complaint, use the customer support or complaints process made available on the website. Please provide enough information for the matter to be reviewed, and retain any relevant transaction or account records.