Privacy Policy

Information we may collect

To provide an online casino service, Wildfortune Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use our website.

Account and identity information

When you register or manage an account, we may collect details such as your name, date of birth, residential details, contact information, login information and other details needed to create and maintain your account. We may also record information about your account status, preferences, responsible gambling settings, communications and interactions with customer support.

Verification and compliance information

We may request information or documents to verify your identity, age, location or eligibility to use the service. This can include identity documents, proof of address, information about the source of funds where appropriate, and related verification records. These checks help protect players, prevent fraud and meet applicable legal and operational requirements.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may handle sensitive payment details on our behalf. We generally receive the information needed to process and reconcile a transaction, verify payments, prevent misuse and maintain accurate account records. We do not use payment information for purposes unrelated to providing, securing or administering the service unless permitted by law or with your consent.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and help identify unusual or suspicious activity.

How we use information

Personal information is used for purposes connected with operating, securing and improving Wildfortune Casino. We seek to use information in a way that is relevant to the reason it was collected and consistent with your reasonable expectations.

• Create, administer and maintain your player account.
• Process deposits, withdrawals, wagers and other account transactions.
• Verify identity, age, location and account information.
• Carry out anti-fraud, anti-money-laundering, security and risk checks.
• Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• Provide customer support, respond to questions and resolve complaints.
• Send service messages about your account, transactions, security or important changes.
• Personalise and improve website content, functionality and user experience.
• Analyse website performance, technical issues and general usage trends.
• Meet legal, regulatory, tax, accounting, compliance and record-keeping obligations.
• Protect the rights, property, safety and security of players, our service and other people.
• Send promotional or marketing communications where permitted and where you have provided the required consent or preference.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is necessary for account operation, security, legal compliance or other valid purposes.

Sharing information

Information may be shared with service providers that help operate the website and support players. Depending on the service involved, these providers may assist with payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications or security. They are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed where necessary to meet legal or compliance obligations, respond to lawful requests, investigate suspected wrongdoing, protect players or prevent harm. We do not share personal information for unrelated purposes unless permitted by law or you have agreed to the sharing.

Cookies, security and data retention

Cookies

Cookies are small text files or similar technologies stored on your device when you use a website. Some cookies are necessary for account login, security, navigation and core website functions. Other cookies may help remember preferences, measure performance, understand how visitors use the website or support relevant communications. Cookie availability and use may vary depending on the page, device and services being used.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notification before they are stored. If you disable essential cookies, some account or website features may not work correctly. Browser controls do not necessarily remove information already collected or stop all forms of technical data processing.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, security monitoring, verification processes and safeguards provided by trusted service providers. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International handling

Depending on the providers and systems used to operate the service, personal information may be stored or processed in Australia or another location. Where information is handled across borders, appropriate steps are taken to support its protection and to meet applicable privacy requirements.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of your identity, you may have rights relating to the personal information we hold about you. These rights can vary depending on your circumstances and the type of information involved.

• Access the personal information we hold about you and request information about how it is used.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications and adjust your marketing preferences.
• Ask questions about our handling of personal information or raise a privacy concern.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@wildfortunecasino.wtf. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to ask for additional details before responding, particularly where a request involves account security or information belonging to another person.

We will consider and respond to privacy requests within a reasonable timeframe and in accordance with applicable requirements. In some situations, we may be unable to provide access, delete information or complete a request because we must protect another person’s privacy, preserve security, resolve a dispute, prevent fraud or keep records required by law. If this applies, we will explain the relevant reason where permitted.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The latest version will be made available on this page. We encourage players to review it periodically, particularly before providing new information or continuing to use the website after a material change.

By using Wildfortune Casino, you acknowledge that you have read this Privacy Policy. If you do not agree with the handling of information described here, you should stop using the website and contact us to discuss any available privacy options.